We are the independent data controller for this processing

What we collectIdentity/contact; right-to-work and ID copies; UTR.

• DBS details (number, date seen, workforce, Update Service status).
• Employment history and two references; gaps explained.
• Training/qualifications and availability.
• Shift records and incident notes where relevant.
• Invoicing/bank details and payment history.

Why we use it and lawful bases

• Onboarding, safer recruitment, rostering, and payment (Contract; Legal obligation).
• DBS/references and safeguarding suitability (Legal obligation; Substantial public interest — safeguarding).
• Business operations and compliance communications (Legitimate interests).
• Proposals to homes (limited profile and availability) (Contract/Legitimate interests).

Sharing

• Proposed homes (limited profile and suitability).
• Processors: Google Workspace, HubSpot, QuickBooks, DBS provider, e-learning/e-signature, secure messaging/IT support.
• Authorities/insurers where legally required for safeguarding or claims.

Retention

• Worker file: 6 years after last payment.
• Unsuccessful applicants: 6 months (12 months with consent).
• Incident/safeguarding: longer where necessary.

Your rights You may request access, correction, erasure, restriction, or objection (including to marketing where relevant), and portability where applicable. Contact info@cartercaresolutionsltd.co.uk. We acknowledge requests within 5 working days

You can complain to the ICO (ZC018077).

Data Controller: Carter Care Solutions Ltd | 210 Rockingham Road, Kettering, NN16 9AH | Company No: 16342249 | ICO No: ZC018077 | Responsible lead: Amanda Carter, Director | info@cartercaresolutionsltd.co.uk